Frequently asked questions
What is the return policy?
We truly care about ensuring every one of our customers feels happy and valued. If for any reason you are not satisfied, you may return your item within 7 days of delivery.
Requirements:
- Item must be same, unused, undamaged, and in original condition.
- If damaged, provide a video of opening the parcel.
We’ll do our best to make it right!
Are these original branded suits?
Some of our suits are original branded pieces, while others are expertly crafted reproductions made with the same premium fabric, design, and stitching quality as the originals — ensuring no difference in look or feel. That’s why you get high-end, premium suits here at very reasonable prices.
When will I get my order?
Orders are usually delivered within 3 to 7 working days, depending on your location. We make sure to dispatch every order as quickly as possible and will keep you updated with tracking details once your parcel is shipped.
Are delivery charges paid in advance?
Yes, only delivery charges are collected in advance. This helps us process and dispatch your order smoothly and without any delays.
What is your PEP Program?
Our PEP (Permanent Earning Partner)
program lets you earn lifetime commission by referring customers to our store. Registration is completely free, and you’ll receive a unique promo code. When someone uses your code on their first purchase, they’ll get a discount — and that customer will be permanently linked to you. You’ll earn Rs.100 per suit on every purchase your referred customers make, now and in the future. You only need to bring them once!
✨ This unique program has been introduced for the first time by Kiyani Boutique.
